Privacy policy
Privacy Policy — Artzivo
Last Updated: March 2026
At Artzivo, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order with us. Please read this carefully.
By using our website or services, you agree to the collection and use of your information as described in this policy.
1. 🏢 Who We Are
Artzivo is a custom print-on-demand clothing brand based in India, delivering quality apparel across the country. Our products are fulfilled through our trusted partner Qikink.
📧 Email: support@artzivo.in
📞 Phone: +91 98745 19244 | +91 62899 39719
🕐 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
2. 📋 Information We Collect
When you interact with Artzivo — whether by browsing our website, creating an account, or placing an order — we may collect the following information:
2.1 Personal Information You Provide
Full Name — for order processing and delivery
Email Address — for order confirmation, updates, and communication
Phone Number — for delivery coordination and customer support
Delivery Address — including street address, city, state, and pincode
Payment Information — processed securely through our third-party payment gateway (we do not store your card or UPI details)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP Address and browser type
Device information (mobile, desktop, operating system)
Pages visited and time spent on each page
Referring URL (how you found our website)
Cookies and tracking data (see Section 7 on Cookies)
2.3 Information from Third Parties
We may receive limited information from third-party platforms such as payment gateways, logistics partners, or social media platforms if you interact with Artzivo through those channels.
3. 🎯 How We Use Your Information
We use the information we collect for the following purposes:
Purpose
Details
Order Processing
To confirm, process, fulfill, and deliver your orders
Customer Support
To respond to your queries, complaints, and requests
Order Tracking
To send tracking updates and delivery notifications
Account Management
To manage your Artzivo account and preferences
Marketing & Promotions
To send offers, new arrivals, and updates (only if you opt in)
Website Improvement
To analyze usage patterns and improve our website experience
Legal Compliance
To comply with applicable laws and regulations in India
Fraud Prevention
To detect and prevent fraudulent transactions or misuse
📌 We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. 🤝 How We Share Your Information
Artzivo does not sell your personal data. However, we share limited information with trusted third parties only where necessary to operate our business:
4.1 Fulfillment Partner
We share your name, address, and order details with Qikink, our print-on-demand fulfillment partner, solely for the purpose of printing and dispatching your order.
4.2 Courier & Logistics Partners
We share your name, phone number, and delivery address with our courier partners to ensure successful delivery of your order.
4.3 Payment Gateway
Your payment is processed through a secure third-party payment gateway. We do not store your card, UPI, or banking details on our servers. The payment gateway operates under its own privacy and security standards.
4.4 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe such disclosure is necessary to protect the rights, safety, or property of Artzivo or others.
5. 🔐 How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data including:
SSL Encryption on our website to protect data in transit
Secure payment processing through PCI-DSS compliant payment gateways
Restricted access to personal data — only authorized personnel can access your information
Regular security reviews of our systems and processes
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. ⏳ How Long We Retain Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
Order data — retained for a minimum of 3 years for accounting, legal, and dispute resolution purposes
Account data — retained as long as your account is active
Marketing preferences — retained until you opt out or request deletion
Website analytics — typically retained for 12–24 months
Once data is no longer required, it is securely deleted or anonymized.
7. 🍪 Cookies Policy
Our website uses cookies — small text files stored on your device — to enhance your browsing experience.
Types of Cookies We Use:
Cookie Type
Purpose
Essential Cookies
Required for the website to function properly (e.g., cart, login session)
Analytics Cookies
Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies
Used to show relevant ads and promotions (e.g., Meta Pixel, Google Ads)
Preference Cookies
Remember your settings and preferences for future visits
Managing Cookies:
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
8. 📱 Social Media & Third-Party Platforms
Artzivo may use social media tools such as the Meta (Facebook/Instagram) Pixel or Google Analytics to:
Track website visits and conversions from our ads
Show relevant ads to users who have visited our website
Analyze traffic sources and customer behavior
These tools are governed by the privacy policies of their respective platforms. We encourage you to review Facebook's, Instagram's, and Google's privacy policies for more information.
9. 📧 Marketing Communications
If you have opted in to receive marketing communications from Artzivo, we may contact you via:
Email — for newsletters, new collections, and promotions
SMS/WhatsApp — for order updates and exclusive offers
Opting Out:
You can unsubscribe from our marketing communications at any time by:
Clicking the "Unsubscribe" link in any marketing email
Replying "STOP" to any SMS
Contacting us at support@artzivo.in
📌 Please note that even if you opt out of marketing communications, you will still receive transactional messages related to your orders (such as order confirmation, shipping updates, and delivery notifications).
10. 👶 Children's Privacy
Artzivo's website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately at support@artzivo.in and we will take steps to delete such data promptly.
11. ✅ Your Rights
As a user of Artzivo, you have the following rights regarding your personal data:
Right to Access — You can request a copy of the personal data we hold about you
Right to Correction — You can ask us to correct any inaccurate or incomplete information
Right to Deletion — You can request that we delete your personal data, subject to legal obligations
Right to Withdraw Consent — You can withdraw your consent to marketing communications at any time
Right to Raise a Complaint — You can raise a complaint about how we handle your data
To exercise any of these rights, contact us at support@artzivo.in with your full name and registered email address. We will respond within 7 business days.
12. 🔗 Third-Party Links
Our website may contain links to third-party websites such as social media platforms or partner sites. Artzivo is not responsible for the privacy practices of those websites. We recommend reading their privacy policies before sharing any personal information.
13. 📜 Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments. Any disputes relating to privacy shall be subject to the jurisdiction of the courts in West Bengal, India.
14. 🔄 Changes to This Policy
Artzivo reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be:
Posted on this page with a revised "Last Updated" date
Communicated to registered users via email where appropriate
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.
15. 📩 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
📧 Email: support@artzivo.in
📞 Phone: +91 98745 19244 | +91 62899 39719
🕐 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
This Privacy Policy was last updated in March 2026 and applies to all users of the Artzivo website and services.