Shipping policy
At Artzivo, we want your order to reach you as quickly and safely as possible. Since all our products are custom made-to-order and fulfilled through our print-on-demand partner Qikink, please read this shipping policy carefully to understand timelines, charges, and processes.
1. 🖨️ Order Processing & Printing Time
All Artzivo products are printed on demand — meaning your item is made fresh, just for you, after you place your order. No ready stock is maintained.
Product Type
Processing & Dispatch Time
Standard Printed Products (T-shirts, Hoodies, etc.)
2 – 3 Business Days
All-Over Print (AOP) Products
3 – 4 Business Days
⚠️ Processing time does not include the delivery time. Your order is handed over to the courier partner after printing and quality checking are completed.
Business days are Monday to Saturday, excluding public holidays.
2. 🚚 Domestic Shipping (Within India Only)
Artzivo currently ships only within India. We do not offer international shipping at this time.
Once your order is dispatched from our fulfillment center, the estimated delivery timelines are as follows:
Shipping Mode
Estimated Delivery Time
Air Shipping
2 – 5 Business Days after dispatch
Surface Shipping
4 – 7 Business Days after dispatch
Total Estimated Time from Order to Delivery:
Standard Products: 4 – 9 Business Days
AOP Products: 5 – 10 Business Days
📌 Delivery timelines may vary depending on your location, courier partner availability, peak seasons, public holidays, or unforeseen circumstances such as natural disasters or government restrictions.
3. 📦 Shipping Partners
Artzivo ships through trusted courier partners assigned automatically by Qikink based on your delivery location and the fastest available route. Our courier network includes leading logistics providers across India to ensure reliable and timely delivery.
For certain remote or rural locations, India Post may be assigned as the delivery partner. Please note that India Post tracking updates may be delayed or limited — in such cases, we rely on the courier's final delivery confirmation.
4. 🔍 Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS linked to your registered contact details.
Use the tracking number on the courier partner's website or app to monitor your delivery status
Tracking updates may take 12–24 hours to reflect after dispatch
For India Post shipments, tracking updates may be limited or delayed
If you face any issues tracking your order, contact us at support@artzivo.in
5. 💵 Shipping Charges
Shipping charges are calculated at checkout based on:
Your delivery location (state/pincode)
Product type and weight
Shipping mode selected (Air / Surface)
Free Shipping may be offered on select orders or during promotional periods — watch out for announcements on our website and social media.
6. 💰 Cash on Delivery (COD)
Cash on Delivery is available on select orders and pincodes across India.
COD Remittance is processed within 4 Business Days of successful delivery
COD may not be available for all products, locations, or order values
If COD is not available for your pincode, you will be notified at checkout
7. 📍 Serviceable Locations
We deliver to most pincodes across India. However, some remote or restricted locations may not be serviceable by our courier partners. If your pincode is not serviceable:
You will be notified at the time of checkout or after order placement
We will try our best to find an alternate courier solution
If no solution is available, a full refund will be initiated
8. 📬 Undelivered & Return to Origin (RTO) Orders
An order may be marked as Return to Origin (RTO) and returned to our fulfillment center in the following situations:
Incorrect or incomplete delivery address provided by the customer
Customer not reachable or contactable at the time of delivery
Customer refused to accept the delivery
Delivery location/pincode not serviceable by the courier
COD amount not ready at the time of delivery attempt
Multiple failed delivery attempts
In case of RTO:
No automatic refund is processed for RTO orders
To reship the order, a new order must be placed at the customer's expense
Artzivo is not responsible for orders lost, delayed, or returned due to incorrect address information
📌 Please double-check your name, address, pincode, and phone number before completing your order. Errors in address details are the sole responsibility of the customer.
9. 🕐 Delayed Deliveries
If your order has not been delivered within the expected timeline, here's what to do:
Air Shipments: If delivery has not been attempted within 15 days of dispatch, contact us
Surface Shipments: If delivery has not been attempted within 20 days of dispatch, contact us
Upon verification, we will coordinate with the courier partner and arrange for a reshipment or refund as applicable.
10. 📦 Lost in Transit
If your order is officially confirmed as lost during shipping by the courier partner, Artzivo will:
Issue a full replacement or full refund upon confirmation
Initiate the resolution process within 5–7 business days of the loss being confirmed
Please report suspected lost shipments to us at support@artzivo.in with your Order ID and tracking details.
11. 🎁 Packaging & Branding
All Artzivo orders are packed with care using custom branded packaging. Depending on your order, packaging may include:
Branded packaging with Artzivo identity
Custom neck labels on apparel
Branded invoices or packing slips
Optional thank-you cards or stickers (during special promotions)
🎥 We strongly recommend recording an unboxing video when receiving your package. This is required for any damage or defect claims as per our Return & Refund Policy.
12. ⚠️ Important Disclaimers
Artzivo ships within India only and does not offer international shipping at this time
Artzivo is not responsible for shipping delays caused by courier partners, natural disasters, strikes, government restrictions, or other force majeure events
Delivery timelines are estimates and not guarantees
13. 📩 Contact Us
For any shipping-related queries, tracking issues, or concerns, please reach out to us:
📧 Email: support@artzivo.in
📞 Phone: +91 98745 19244 | +91 62899 39719
🕐 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Please include your Order ID and registered phone number or email when reaching out for faster assistance.
This Shipping Policy was last updated in March 2026 and is subject to change without prior notice. Any updates will be reflected on this page.